You can always trust Firs Garage. Your personal information is just that – personal, so we always treat it with the highest standards of security and confidentiality, and rest assured, we never pass on, sell or swap your information with any other company for their own marketing purposes.
For over 50 years, we have been committed to looking after your data and we will always put you first.
When you purchase and/or hold an account with us - this may include: purchasing a vehicle, spare part or a service such as a body repair, vehicle service or MOT - we collect the necessary information about you to complete this transaction. We also collect information about you when you voluntarily request to receive our newsletters, make an enquiry, provide us with feedback or participate in our prize draws and competitions.
Your information allows us to fulfil any purchases you request to make from us and to assist with any future related transactions.
We would also love to keep you up to date with our favourite products, exciting new ranges and unmissable offers we think will be of interest, by contacting you in the main by post; and where requested by you by using your email address to send you our email newsletters, communications via social media and any similar internet-based communications as they become available.
If you already receive our service related communications (such as MOT and service reminders) and marketing communications, we’ll continue to send you these unless we think you are no longer interested in hearing from us or you ask us to stop. We hope these are helpful and you enjoy hearing from us just as much as we enjoy putting our updates together, and we promise never to bombard you with too many communications.
We have a relationship with a small number of companies in order to support our business with you, such as finance companies and Colt Car Company* (The importer of Mitsubishi vehicles to the UK). In addition, companies for specific functions, for example: despatching orders (using nominated parcel carriers); processing payments (using nominated payment providers); despatching Firs Garage marketing communications. For certain purchases, we may need to verify your identity with a trusted third party for fraud prevention and age verification purposes, in order to protect your interests and fulfil our legal obligations.
All third party service providers we work with are carefully vetted and highly trusted by us, and your data is protected by Firs Garage stringent security and confidentiality measures as well as applicable data protection laws. We only provide our service providers with the data that they require in order to perform the services that we have employed them to do – they will never use your data for any other purposes.
Unless otherwise stated, our processing of your personal data, as summarised in this notice, is in pursuit of our legitimate business interests as a trusted retailer, committed to providing you with the very best garage service experience.
If you receive our postal or email based marketing communications, you can choose to opt out at any time – simply give our Firs Garage administration team a call on 01608 737349, select the unsubscribe link on any emails, email using our contact form (select here) or write to us at Firs Garage, Hook Norton, Banbury, Oxfordshire, OX15 5DD. Please note that you may continue to receive our communications for a short period after changing your preferences while our systems are fully updated.
You also have the right to:
If you would like to exercise any of these rights, please get in touch with us using the link below. Please note that we may ask for proof of identity before providing or updating any personal information we hold about you and if we have a legitimate reason as to why we are unable to fulfil any requests, we will always explain the reasons why.
Our Data Protection Officer is always happy to help and answer any questions you have about our Privacy Promise. Simply write to them at Firs Garage, Hook Norton, Banbury, Oxfordshire, OX15 5DD. If you have any reason for concern, please contact us in the first instance and we will do our utmost to resolve the matter to your complete satisfaction. Alternatively, you can report a concern to the Information Commissioner’s Office (ICO) – click here for more details.
Last updated 24th May 2018